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We ♥ your feedback!

 

Thank you for choosing our company to take care of your service needs!  Your candid answers and comments to our questions on the brief questionnaire provided will help us evaluate our performance and continue to improve for you. 

 

Just fill out as much or as little as you'd like of the form below to provide comments about our service.

 

 

Name:

Phone:

 

 

Service Location:

City, State, Zip: 

E-mail:

 

Our Phone Representatives   Your Technician

 

Excellent

Good

Fair

Poor

N/A

 

 

Excellent

Good

Fair

Poor

N/A
Professionalism   Professionalism
Competence   Competence
Follow-Up   Follow-Up
Communication   Communication
Knowledge   Knowledge
Hold Time   Appearance
              Cleanliness of Job

Please rate our phone representative's explanation of:

 

 

Did the technician arrive within the promised time period?  yes no

 

Excellent

Good

Fair

Poor

N/A

Schedule Options

 

Did he use booties inside your home?  yes no

Did he answer all of your questions?  yes no
Rates & Billing

 
Invoicing
Service Contracts

 

Do you have any questions now that your

service is complete? yes no

If you do, please provide your name and a phone number

or e-mail address above so that we can contact you.

 

What prompted you to select us for this service? Will you use us again? yes no    If not, why?

 

Please provide any additional comments you

think will help us improve our service ...

 

Which of the following best describes our service?
                                                 exceeded expectations
                                                 met expectations
                                                 failed to meet expectations

 

May we use your first name and comments as a reference?  yes  no

 

Thank you.  We ♥ your feedback!  And remember: if we did a great job, please tell a friend.  If not, tell us!

  
 

Custom Mechanical, Inc.

Parts & Supplies

Custom Sheet Metal

P.O. Box 1479, Bethany Beach, DE 19930

(302)539-5177 & (800)233-5177 · Fax (302)537-5191

Office Hours 8:00 AM - 5:30 PM M-F, Sat. in Season

Emergency service available 24 hours a day!

34799 Daisey Road, Frankford

Phone (302) 537-1150

Fax (302) 539-9106

7:30-4:30 M-F & Sat. in Season

34799 Daisey Road, Frankford

Phone (302) 537-5611

Toll Free (877) 537-5611

Open 7:00-3:30 M-F

Licensed and insured: HVAC DE #HM-0000111, HVAC MD #01-5841, Plumbing DE #00653, Plumbing MD #71211, Electrical DE #T1-0004050, Electrical MD #11823 & Worcester County #M1043

 

Copyright 2007 Custom Mechanical Inc