Please download the agreement for the most up to date coverage, terms and conditions.  Highlights of coverage include:

EZ Pay eligible

Prior to issuing this Agreement, CMI will provide a qualified technician to inspect your water heater for proper operation, Monday through Friday, 8:00 AM to 4:00 PM, except holidays.

This Agreement provides all labor and materials necessary to make repairs to your water heater during normal business hours, Monday through Friday, 8:00 AM to 4:00 PM, except holidays.

This Agreement includes parts and labor for necessary repairs to covered equipment, Monday through Saturdays, 8 AM to 4 PM, except holidays. Repairs performed on holidays, Sundays and after normal business hours will cost $75 per occurrence, to be paid by the customer at the time of the repair.

Should Custom Mechanical, Inc. find your water heater unable to be repaired, we will replace the water heater - up to a 52-gallon capacity - at a reduced flat-rate price of $225. Difficult replacements, including those under-the-counter and in small closets, may be subject to an additional $100 to $250 charge depending on the difficulty of installation. Prices to replace water heaters larger than 52-gallons will vary according to size.

As a Service Agreement member, you will always receive Priority Service for repairs over non-members, usually resulting in same-day service.

Please contact us if you have any questions about the coverage and availability of this or any of our Service Agreements! And don't forget to view the complete Agreement here!