We ♥ your feedback!  Excerpted below are some of the best and most recent compliments we've received.  And, if you haven't already, let us know what you think: fill out our Quality Assurance Survey.

John, Ocean City "I have used your company services since the late 1990’s. My experiences with your team have been outstanding – really great! That continued wonderful customer service continued with me once again this last New Year’s Day. My furnace was not working at all and it was a pretty cold day. I was going to wait until Jan 2 but it was too cold to wait. I placed a call to Custom Mechanical uncertain of how that would happen (I should have know how it would work out!). The Emergency Service receptionist was very helpful and extremely pleasant – we were even kidding about the weather/cold. She said she would have someone call me immediately. Indeed that was true. I received a call within 5 min (maybe less, not sure). The service person said it would be about an hour before he could get to OC. I told him no problem.

I guess it was about 30 min later that I heard a knock on my door. It was Mike. Mike greeted me at the door with a pleasant smile and a “Happy New Year”. I said, “WOW – that was quick response!”. He said, “Oh, I’m not the guy you spoke with earlier. I was closer to your place so I got a call to come over.”. Let me just say, that is efficient team work! Mike was great!  He had heat on within 10-15 min of coming through the door. It was great talking with Mike as well. He was a happy guy doing his job – no griping about working or the cold. If you get the opportunity, please tell Mike thanks so much for his great work and wonderful attitude.

I send you this note about Mike but I have to say this is not unusual for your team! Over the years I have had numerous opportunities to meet the service personnel at Custom Mechanical. Your staff has always, always done great work with very great attitudes – friendly, knowledgeable, dependable, and timely (most definitely timely). In fact, all the personnel there from the receptionists to service to sales (purchased my furnace through Customer Mechanical) have treated me so good.

Ralph, Ocean View "I want to be sure you and other managers at Custom Mechanical know how much I appreciate the care, time, attention-to-detail and careful thought Jay gave to the problem ... and your prompt response to deal with it. We have been long residential-contract customers of Custom Mechanical, and we have always been pleased with your service. That's why we chose Custom Mechanical for our new installation last year"

Bill, Ocean City "Outstanding job! We just arrived on this rainy Thursday ... What a wonderful welcome to enter our condo and fire up the new furnace. And, I checked out the hot water ... and it is indeed hot. You did an excellent job in the HVAC closet. All the piping is run neatly and the receptacle is perfect. Most importantly, my scooter still fits in its garage ;-) Again, thank you so much for the expert work and continual e-mail updates." 

"Hi ... I just wanted to shared with you my service experience. I scheduled a service call on my A/C unit (out of service) last week for Monday 30th, in the am. The Tech that showed up was prompt and polite ... He was well spoken and extremely polite in his presentation (nice experience) ... Thanks again for Great Service."

From a customer who sold their house ... "We were very pleased all those years, dealing with your firm and we were able to bring 7 of our neighbors to you for that reason. We hope the new owners will continue to do business with you."

"There are very few companies or people in the world as honorable and expertly qualified as Custom Mechanical as well as its employees."

"Seriously, my compliments to your staff. Custom Mechanical is an outstanding organization."

"Over the years I have been glad that we have maintained our HVAC contract with Custom Mechanical. Every technician who has been to our house has been professional, friendly and efficient. After dealing with ... the plumbing technicians who have been to our house and to do new installations and repairs, I will add that I am glad that I have chosen to use Custom Mechanical for our plumbing needs."

"We were so impressed with the service and results that we received on a holiday weekend that I thought it deserved special attention."

[Regarding our on-line scheduling tool] "This is such an easy process ... Congrats and a big thank you to whomever designed your web site."

"I found all employees from the receptionist to the gentleman that called today to schedule the installation very professional and polite. We are looking forward to working with your company in the future and you can be assured I will recommend your company."

"Just a note to thank you and the rest of the staff who installed our system. All of you were responsive, helpful and patient with our job. You were also especially professional. Thank you again. It has been a blessing to have you service our system."

"Your response to our concerns ... was incredible. I know my wife has called to express our delight over the revisions, but I felt a need to express again more formally our gratitude. It has got to be tough satisfying customers who are not there when the work is done ... [We] were amazed at how responsive the installers were to our concerns. ... Please express our thanks to the owner of the business for his philosophy of customer satisfaction ..."

We can't make this stuff up! Thank you!