If you haven't already, let us know what you think: fill out our Quality Assurance Survey on-line!

• Ralph, Ocean View "I want to be sure you and other managers at Custom Mechanical know how much I appreciate the care, time, attention-to-detail and careful thought Jay gave to the problem ... and your prompt response to deal with it.  We have been long residential-contract customers of Custom Mechanical, and we have always been pleased with your service.  That's why we chose Custom Mechanical for our new installation last year"  March 16, 2008

• Bill, Ocean City  "Outstanding job! We just arrived on this rainy Thursday ... What a wonderful welcome to enter our condo and fire up the new furnace.  And, I checked out the hot water ... and it is indeed hot.  You did an excellent job in the HVAC closet.  All the piping is run neatly and the receptacle is perfect.  Most importantly, my scooter still fits in its garage ;-)  Again, thank you so much for the expert work and continual e-mail updates."  January 17, 2008

• From a customer who sold their house ... "We were very pleased all those years, dealing with your firm and we were able to bring 7 of our neighbors to you for that reason.  We hope the new owners will continue to do business with you."
   

• "There are very few companies or people in the world as honorable and expertly qualified as Custom Mechanical as well as its employees."
   

• "Seriously, my compliments to your staff. Custom Mechanical is an outstanding organization."
   

• "Over the years I have been glad that we have maintained our HVAC contract with Custom Mechanical.  Every technician who has been to our house has been professional, friendly and efficient. After dealing with ... the plumbing technicians who have been to our house and to do new installations and repairs, I will add that I am glad that I have chosen to use Custom Mechanical for our plumbing needs."
   

• "We were so impressed with the service and results that we received on a holiday weekend that I thought it deserved special attention."
   

• [Regarding our on-line scheduling tool] "This is such an easy process ... Congrats and a big thank you to whomever designed your web site."
   

• "I found all employees from the receptionist to the gentleman that called today to schedule the installation very professional and polite. We are looking forward to working with your company in the future and you can be assured I will recommend your company."
   

• "Just a note to thank you and the rest of the staff who installed our system. All of you were responsive, helpful and patient with our job. You were also especially professional. Thank you again.  It has been a blessing to have you service our system."
   

• "Your response to our concerns ... was incredible. I know my wife has called to express our delight over the revisions, but I felt a need to express again more formally our gratitude.  It has got to be tough satisfying customers who are not there when the work is done ... [We] were amazed at how responsive the installers were to our concerns. ... Please express our thanks to the owner of the business for his philosophy of customer satisfaction ..."

We can't make this stuff up! Thank you!

We are proud to support our community and our industry  through our membership in the following Chambers

of Commerce: Bethany-Fenwick • Ocean City • Ocean Pines • Millsboro • Rehoboth Beach-Dewey Beach  

We are also an Accredited Business with the Better Business Bureau (BBB) and members of the National

Federation of Independent Business (NFIB) and the Air Conditioning Contractors of America (ACCA).

Home - Request Service - Brochure - Financing - Survey - About Us - Company Pictures - Employment - Photographs - What Our Customers Say - Contact Us - Contact Information - Map & Directions - Services - Carpentry - Electrical - Heating & Cooling - Custom Comfort - Heat Pump - Gas - Hybrid - Geothermal - Filters - Humidifiers - Thermostats - Indoor Air Quality - Plumbing - Retail Store - Sheet Metal - Service Agreements - HVAC Basic - HVAC Premium - Plumbing - Water Heater - Winterizing - Info & FAQ
Community Involvement - Current Events - Seaside Tidings Newsletter - Seasonal Advice - In Case of Emergency