Excerpted below are some of the best and most recent compliments we’ve received. (Client names and locations may have been removed for their privacy.) We stand behind our work and empower every single one of our employees with the power to make things right for you. We are also constantly looking for ways to improve our service, offerings and efficiency for you. After all, YOU are the reason we’re here and the reason for our success these last 30 years. So, if you haven’t already, fill out our Form and let us know what you think!
“At Custom Mechanical you never seem to run out of those who deserve recognition for customer service, at least to me, and now for fixing my sister’s heat pump, which I discovered was not producing heat at all, and even no heat when I put it into the emergency mode on the thermostat. I recommended that my sister call you and she did, because of the good work that you did for me and because you are local to my area and also my sister, who owns a nice house in Bay Forest, a newer development…”
– Thaddeus Sliwinski
“Dan was an exceptional tech and he did a great job servicing and explaining the service and the equipment. He also looked at our hot water heater and discussed our options and answered all our questions.
He has to be one of the best service people we have had in our home. You should be around to have him”
– Ira and Bev
“A quick note to express our appreciation of the fine work performed by Kenny Nichols in the plumbing division on August 13th. He was efficient informative and customer friendly. He installed our new kitchen faucet and made some repairs in one of our bathrooms with ease and as always with courtesy and care. We appreciate this level of service and promptness. Thank You.”
– Kenny and Susan Foust
“Last week your technicians installed a 3 ton unit and air handler at our home in west Ocean City. I just wanted to tell you how grateful we are and to let you know that your employees did an outstanding job. They were on time, diligent, cleaned up very well and were professional and knowledgeable in all aspects of the job. I know we’ve been with you for a couple of decades but we would not hesitate to recommend your company for any heating or air conditioning jobs as we have done many times in the past. Thank you so much for your kind attention.”
– Jeff and Marsha
“We are satisfied consistently with the service from Custom Mechanical. [Your tech] has provided outstanding service throughout our many years with your company. He is exceedingly competent, prompt and thorough. His great personality adds to his quality of service. We look forward to many more years of continued service with Custom Mechanical.”
– Ruth, North Bethany
“Your tech is a plus to your company. A great employee!”
– Nancy, Ocean City
“Had occasion to utilize your plumbing services with excellent results. Servicemen have all been helpful and professional.”
– Joe, Ocean View
“Good job; keep up the good work.”
– Mr. Watson
“I checked everything on the survey as excellent; this all describes my thanks & appreciation for great service.”
– Daniel, Rehoboth Beach
“[Your technician] comes to my home to service “as a friend to visit.”
– Dan, Bethany Beach
“Your office staff are wonderful. Your technicians are GREAT. They are smart, nice, on-time, courteous and helpful.Well done, Custom Mechanical.”
– Marie, Selbyville
“Your response to our concerns … was incredible. I know my wife has called to express our delight over the revisions, but I felt a need to express again more formally our gratitude. It has got to be tough satisfying customers who are not there when the work is done … [We] were amazed at how responsive the installers were to our concerns. … Please express our thanks to the owner of the business for his philosophy of customer satisfaction …”
From a customer who sold their house … “We were very pleased all those years, dealing with your firm and we were able to bring 7 of our neighbors to you for that reason. We hope the new owners will continue to do business with you.”
“There are very few companies or people in the world as honorable and expertly qualified as Custom Mechanical as well as its employees.”
“Seriously, my compliments to your staff. Custom Mechanical is an outstanding organization.”
“Over the years I have been glad that we have maintained our HVAC contract with Custom Mechanical. Every technician who has been to our house has been professional, friendly and efficient. After dealing with … the plumbing technicians who have been to our house and to do new installations and repairs, I will add that I am glad that I have chosen to use Custom Mechanical for our plumbing needs.”
“WOW, what a difference a NEW HVAC system installation makes. … Your lead technician, Joe, was honest and forthright with explaining the process over the 3-day install. …There are NOT enough great superlatives to exemplify your staff’s great work. We are so pleased and happy that the job was done correctly and completely. … We will continue to recommend your wonderful company to anybody who will listen. Granted, several folks have said you might be more expensive than [others] out there, but you get what you pay for!!!! We have not been disappointed to date!!! We have used you all exclusively since 1999 when we acquired [our property].”
“Joe assured us from the on-set that all would be balanced, as far as the difference in temperature from the back of the house to the front. He was right on, true and correct!!! He went over every step your team took, even when he wasn’t there on Tuesday attending [a continuing education class]. … There is no better company as far as we are concerned!!!!!!!!”
“Your install crew consisted of Joe, Mitch, Tyler and Dan. ALL these gentlemen were courteous, professional, friendly, showed complete knowledge and expertise for the jobs at hand. … All in all we are so happy and pleased with all that Custom Mechanical did for us and genuine thanks to Joe, Mitch, Tyler and Dan for their extreme professionalism.”
Again, we would not use anybody other than CUSTOM MECHANICAL. Many, many thanks for a JOB WELL DONE.
– Don & Nancy, Berlin
Regarding our on-line scheduling tool: “This is such an easy process … Congrats and a big thank you to whomever designed your web site.”
“I found all employees from the receptionist to the gentleman that called today to schedule the installation very professional and polite. We are looking forward to working with your company in the future and you can be assured I will recommend your company.”
“Just a note to thank you and the rest of the staff who installed our system. All of you were responsive, helpful and patient with our job. You were also especially professional. Thank you again. It has been a blessing to have you service our system.”
“I have used your company services since the late 1990’s. My experiences with your team have been outstanding – really great! That continued wonderful customer service continued with me once again this last New Year’s Day. My furnace was not working at all and it was a pretty cold day. I was going to wait until Jan 2 but it was too cold to wait. I placed a call to Custom Mechanical uncertain of how that would happen (I should have know how it would work out!). The Emergency Service receptionist was very helpful and extremely pleasant – we were even kidding about the weather/cold. She said she would have someone call me immediately. Indeed that was true. I received a call within 5 min (maybe less, not sure). The service person said it would be about an hour before he could get to OC. I told him no problem.
I guess it was about 30 min later that I heard a knock on my door. It was Mike. Mike greeted me at the door with a pleasant smile and a “Happy New Year”. I said, “WOW – that was quick response!”. He said, “Oh, I’m not the guy you spoke with earlier. I was closer to your place so I got a call to come over.”. Let me just say, that is efficient team work! Mike was great! He had heat on within 10-15 min of coming through the door. It was great talking with Mike as well. He was a happy guy doing his job – no griping about working or the cold. If you get the opportunity, please tell Mike thanks so much for his great work and wonderful attitude.
I send you this note about Mike but I have to say this is not unusual for your team! Over the years I have had numerous opportunities to meet the service personnel at Custom Mechanical. Your staff has always, always done great work with very great attitudes – friendly, knowledgeable, dependable, and timely (most definitely timely). In fact, all the personnel there from the receptionists to service to sales (purchased my furnace through Customer Mechanical) have treated me so good.
– John, Ocean City
“I want to be sure you and other managers at Custom Mechanical know how much I appreciate the care, time, attention-to-detail and careful thought Jay gave to the problem … and your prompt response to deal with it. We have been long residential-contract customers of Custom Mechanical, and we have always been pleased with your service. That’s why we chose Custom Mechanical for our new installation last year”
– Ralph, Ocean View
Outstanding job! We just arrived on this rainy Thursday … What a wonderful welcome to enter our condo and fire up the new furnace. And, I checked out the hot water … and it is indeed hot. You did an excellent job in the HVAC closet. All the piping is run neatly and the receptacle is perfect. Most importantly, my scooter still fits in its garage 😉 Again, thank you so much for the expert work and continual e-mail updates.”
– Bill, Ocean City
“Hi … I just wanted to shared with you my service experience. I scheduled a service call on my A/C unit (out of service) last week for Monday 30th, in the am. The Tech that showed up was prompt and polite … He was well spoken and extremely polite in his presentation (nice experience) … Thanks again for Great Service.”
“We were so impressed with the service and results that we received on a holiday weekend that I thought it deserved special attention.”